Frequently Asked Questions
Everything you need to know about your Shimano gear and orders.
How can I track my Shimano order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is the warranty policy on Shimano components?
Shimano offers a limited warranty on all products against defects in materials and workmanship. Most components carry a 2-year warranty, while Dura-Ace and XTR products are covered for 3 years.
How do I return an item that doesn't fit?
We accept returns within 30 days of purchase, provided the items are in their original packaging and have not been installed or used. Please visit our Returns Portal to start the process.
Does Shimano ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout based on your shipping address.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout experience.
How do I find the right replacement parts for my bike?
You can use our online compatibility charts or enter your component model number into our search bar to find the exact replacement parts and technical service instructions.